FAQs

  1. How long does it take for my jewelry to arrive?

    • Shipping times can vary between 10-35 business days, depending on your location.

  2. Can I track my order?

    • Yes, you will receive a tracking number and can track your order online.

  3. Is there a charge for shipping?

    • Shipping fees may apply and will be calculated during the checkout process based on the destination and the weight of the items in your order.

  4. Can I change the shipping address for my order?

    • If your order has not yet been shipped, you may be able to change the shipping address. Please contact our customer service team for assistance.

  5. How will my jewelry be shipped?

    • We use reliable shipping carriers to ensure that your jewelry arrives safely and securely. The shipping method will depend on the destination and the size of the order.

  6. What if I receive a damaged item?

    • If you receive a damaged item, please contact our customer service team within 72 hours of receipt. We will assist you with a replacement.

  7. Can I expedite my shipping?

    • We offer expedited shipping options at an additional cost. Please contact our customer service team for more information.